Responsible Gaming

Responsible gaming at Royal Panda Casino is about keeping play fun, informed, and under your control. Gambling is a form of entertainment, not a way to make money or solve financial problems. By understanding the risks and using the tools provided on royalpanda-ca.com, you can make conscious decisions about when, how often, and how much you play.

Royal Panda Casino, operated for Canadian players under the licences listed in our terms, is committed to protecting players who may be at risk of gambling-related harm. We provide limit-setting tools, self-exclusion options, and access to independent support services, and our support team is available to help you apply these measures and to direct you to professional assistance where needed.

Risk Awareness

Gambling can lead to financial and personal problems if it is not managed carefully. Understanding early warning signs allows you to take action before gambling begins to affect your wellbeing, relationships, or finances.

Possible signs of gambling-related problems

• Increased time and money spent: You are gambling more frequently, with higher stakes, or chasing losses to "win back" money.
• Preoccupation with gambling: You often think about games or bets when you are at work, with family, or doing other activities.
• Ignoring limits and commitments: You break self-imposed limits, miss work or study, or postpone important tasks to gamble.
• Using gambling to cope: You gamble to escape stress, loneliness, anxiety, or depression instead of seeking other support.
• Secrecy and guilt: You hide gambling from family or friends, feel ashamed about losses, or lie about the amount spent.
• Financial pressure: You borrow money, sell belongings, delay paying bills, or use funds needed for essentials to gamble.

Self-assessment questions

If you are unsure whether gambling is becoming a problem, consider the following statements and answer "yes" or "no" to each. A pattern of "yes" answers may indicate risk and you should consider using our tools or seeking professional help.

• I sometimes spend more money on royalpanda-ca.com than I planned to when I started playing.
• I have tried to cut down or stop gambling but found it difficult to do so.
• I think about gambling or past gambling sessions when I should be focusing on other things.
• I have felt the need to chase losses after a losing session.
• My gambling has caused arguments or tension with family, friends, or colleagues.
• I have used money intended for bills, rent, loans, or other essentials to gamble.
• I feel guilty, anxious, or depressed after gambling.

If any of these statements describe you, we strongly recommend that you set stricter limits, consider taking a break using our Time-Out or self-exclusion tools, and contact one of the support organizations listed below for confidential advice.

Limits & Tools

Royal Panda Casino offers a range of responsible gaming tools on royalpanda-ca.com to help you control your play. These tools are available to eligible players across Canada, subject to provincial rules and our licence conditions under the Malta Gaming Authority (MGA) for the Rest of Canada and the Alcohol and Gaming Commission of Ontario (AGCO) for Ontario.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your account on royalpanda-ca.com and go to the "My Account" or "Profile" area from the main menu.
2. Open the responsible gaming section: Select "Responsible Gaming", "Limits", or a similarly titled option displayed in your account menu.
3. Choose the deposit limit type: You will typically see options for:
   • Daily deposit limit (per calendar day)
   • Weekly deposit limit (per calendar week)
   • Monthly deposit limit (per calendar month)
4. Enter your limits: Type the maximum CAD amount you are comfortable depositing for each period. For example:
   • Daily: CAD 50
   • Weekly: CAD 150
   • Monthly: CAD 400
   Choose conservative amounts based on your disposable income, not on potential winnings.
5. Confirm and save: Review your choices and confirm. In most cases:
   • Lowering limits takes effect immediately.
   • Increasing limits is subject to a cooling-off period (for example, 24 hours or longer), during which you may be asked to reconfirm your decision.

Important: For Ontario players, stricter rules may apply under AGCO/iGaming Ontario standards. For detailed and current information, always consult the responsible gaming and terms pages at royalpanda-ca.com and the relevant provincial regulator.

Time spent controls and session timers

To help you manage how long you play during a single visit, you may enable time-based tools, which can include:

• Session timer or reminder: A pop-up notification after a selected duration (for example, every 30, 60, or 120 minutes) reminding you how long you have been logged in and your net loss or win.
• Session limit: A maximum continuous playtime limit after which you will be automatically logged out and must actively log in again if you choose to continue.

1. Log in to your account and go to "My Account" -> "Responsible Gaming" or equivalent.
2. Locate "Session reminders" or "Time limits".
3. Select your preferred reminder interval or maximum session length and confirm.

Short breaks (Time-Out)

If you feel you need a brief pause from gambling but are not ready for a longer self-exclusion, you may request a Time-Out (cooling-off period). Typical Time-Out durations include 24 hours, 48 hours, or 72 hours; in some cases, longer durations such as 7 or 30 days may also be available.

1. Navigate to Time-Out settings: While logged in, go to "My Account" -> "Responsible Gaming" and choose "Time-Out" or "Take a break".
2. Select duration: Choose a break period such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Or any other available option listed in your account
3. Confirm your request: Read the description of the consequences (for example, no deposits or play during the Time-Out), then confirm the Time-Out. You may be asked to click a confirmation button or re-enter your password.
4. During the Time-Out: You will not be permitted to deposit or place bets. In some cases, access to your account may be restricted to balance viewing or withdrawal requests only, depending on local rules.

Regional compliance note: Certain tools or durations may vary between Ontario and the Rest of Canada due to AGCO and MGA requirements. Where differences exist, the stricter protective measure will apply in line with applicable regulations and our licence obligations.

Self-Exclusion

If you believe that gambling is harming you or is likely to do so, self-exclusion is a stronger protective measure than a short Time-Out. Self-exclusion can be temporary (for a fixed period) or permanent (indefinite or lifetime), and is intended to prevent you from gambling on royalpanda-ca.com during the chosen period.

How to request self-exclusion

1. Log in to your account (if safe to do so): Access royalpanda-ca.com and sign in. If you feel unable to log in safely, you may contact our support team directly via email at [email protected].
2. Go to the responsible gaming area: From "My Account" or the main menu, select "Responsible Gaming", "Self-Exclusion", or an equivalent menu item.
3. Choose self-exclusion period: Within the Self-Exclusion section you will typically see options such as:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
   Select the period that best reflects the level of protection you require. For severe problems, a minimum of 6 months or longer is strongly recommended.
4. Confirm your decision: You will be asked to confirm that:
   • You understand the consequences of self-exclusion.
   • You agree not to attempt to open new accounts during the exclusion period.
   • Providing accurate personal information is necessary to enforce the exclusion.
   After reading these conditions, confirm your request as instructed on-screen.
5. Assistance from support: If you have questions or need help choosing a period, contact the support team at [email protected]. In Ontario, you may also be referred to province-wide self-exclusion schemes where applicable.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your Royal Panda Casino account for gambling purposes during the exclusion period. Attempts to log in may be blocked or automatically redirected to responsible gaming information.
• New accounts: You may not open new accounts on royalpanda-ca.com while self-excluded. If we detect or are informed of additional accounts, they may be closed and any activity reviewed in accordance with our terms and applicable regulations.
• Deposits and play: You will not be able to deposit funds or place bets. Promotional communications will be stopped as soon as reasonably practicable after the exclusion is applied.
• Existing balance: Where legally permitted, any remaining real money balance may be withdrawn upon request, subject to identity verification, closed-loop payment rules, and our withdrawal procedures (including monthly withdrawal limits such as CAD 50,000 noted in our terms). You will not be able to use your balance for further gambling while excluded.
• Refunds of losses: Self-exclusion is a protective tool and not a basis for automatic refunds. Requests for refunds of past losses will be handled in line with our terms & conditions, licence obligations under the MGA and AGCO, and applicable Canadian laws.
• Ending or extending exclusion: Temporary self-exclusions will normally expire only after the selected period and may not be shortened. In some jurisdictions, including Ontario, additional cooling-off and reactivation checks may be required before any lifting of restrictions. Lifetime or permanent exclusions are intended to be long-term and may not be reversible.

Regulatory note: For Ontario players, provincial self-exclusion schemes may apply in addition to the controls on royalpanda-ca.com. For other Canadian players, the MGA licence for LeoVegas Gaming plc governs our self-exclusion procedures, and we may also refer you to independent self-exclusion and blocking services as described below.

Support Resources

External professional support is an essential part of responsible gaming. The services listed below are independent from Royal Panda Casino. They provide confidential counselling, information, and support to players and affected others. Availability may vary by province and language.

Local support in Canada

If you reside in Canada, the following services may be available to you. These examples are provided for information only; for the most current contact details and provincial services, please consult official health or government websites in your province or territory.

• Canada-wide problem gambling support (Kids Help Phone - adults & youth resources):
  • Phone: 1-800-668-6868 (24/7, English & French; youth-focused but also provides resource referrals).
  • Text: Text CONNECT to 686868 (availability subject to change).
  • Website: kidshelpphone.ca (resources and links to mental health and addiction services).
• Provincial problem gambling helplines (examples):
  • Ontario: ConnexOntario - 1-866-531-2600, live chat at connexontario.ca, 24/7, English & French, with interpreter services.
  • British Columbia & Yukon: Gambling Support BC - 1-888-795-6111, 24/7, with online chat at the official BC responsible gambling site.
  • Quebec: Gambling: Help and Referral - 1-800-461-0140, 24/7, French & English.
  • Alberta: Alberta Health Services Helpline - 1-866-332-2322, 24/7, English with access to interpretation.

These services are independent from royalpanda-ca.com and can provide free, confidential support, referral to counselling, and crisis assistance. For medical emergencies or immediate risk of harm, contact your local emergency number (such as 911) without delay.

International support organizations

Self-exclusion schemes and blocking tools

• National and regional self-exclusion schemes:
  • United Kingdom - GamStop: A free service that allows UK residents to self-exclude from participating online gambling operators. Website: gamstop.co.uk.
  • Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals in Spain to prohibit access to licensed gambling services. Information: via the Spanish Directorate-General for the Regulation of Gambling (DGOJ).
  • Canada: Many provinces, including Ontario, British Columbia, and Quebec, offer province-wide self-exclusion programs for land-based and in some cases online gambling. Details can be obtained through provincial gambling or health authorities.
• Blocking software and apps:
  • Gamban: A subscription-based blocking tool that restricts access to gambling websites and apps on your devices. Website: gamban.com.
  • BetBlocker: A free tool that allows you to block access to thousands of gambling websites for a chosen period. Website: betblocker.org.
  • Device-level controls: Your internet service provider or mobile operating system may offer additional content controls or parental filters.

Support for families and affected others

• Family counselling and support groups: Many of the helplines listed above offer services for family members, partners, or friends affected by someone else's gambling, including group counselling or family therapy referrals.
• Independent information: The LeoVegas Group also provides educational responsible gaming resources via its portal at leosafeplay.com, which includes guidance for both players and families.

Confidentiality: All external services listed above operate independently from Royal Panda Casino and typically provide confidential advice, subject to their own privacy and safeguarding policies. We encourage you to review each service's terms and privacy notices. Our own handling of your data is governed by the Privacy Policy at royalpanda.com/en-ca/privacy-policy.

Help for Family

Gambling-related harm can affect partners, children, relatives, and friends. If you are concerned about someone using royalpanda-ca.com or other gambling services, you are not alone, and support is available to you as well.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is calm and not actively gambling or under the influence of alcohol or drugs. A private, neutral setting helps reduce defensiveness.
• Use non-judgmental language: Focus on how their behaviour makes you feel and what you have observed ("I feel worried when...") rather than accusations ("You always...").
• Stay specific: Refer to concrete examples such as missed payments, hidden debts, or changes in mood, without exaggeration.
• Encourage, do not control: Offer support in finding help and using tools such as limits or self-exclusion, but avoid taking over their finances unless necessary to prevent serious harm.

Getting them engaged in support

• Suggest a joint call to a provincial helpline (for example, ConnexOntario at 1-866-531-2600) so you both hear the same information.
• Recommend that they complete self-assessment questionnaires available on reputable sites such as Gambling Therapy or leosafeplay.com.
• Offer to sit with them while they set deposit limits or request self-exclusion on royalpanda-ca.com if they are a Royal Panda Casino customer.
• Reassure them that seeking help is confidential and that many people recover from gambling problems with the right support.

Support groups and resources for families

• Gamblers Anonymous (Gam-Anon / family groups): Many local GA groups have parallel meetings for family and friends (often referred to as Gam-Anon). Details are available via gamblersanonymous.org and related regional sites.
• Online forums and chats:
  • Gambling Therapy forums include sections for affected others: gamblingtherapy.org.
  • Some provincial health services provide moderated online groups or webinars for families; contact your provincial helpline for current offerings.

Recommended next steps

• Consult a mental health professional: A licensed psychotherapist, psychologist, or addictions counsellor can provide evidence-based treatment plans. Ask your family doctor or provincial health service for a referral.
• Use hotlines for crisis situations: If you fear for the person's safety (for example, due to suicidal thoughts or threats), contact emergency services or a crisis hotline in your province immediately.
• Protect your own finances and wellbeing: Consider setting boundaries, such as separating bank accounts, limiting shared credit, and seeking legal or financial advice if debts are affecting you.

Operator's Commitment

Royal Panda Casino is committed to responsible gaming as a core part of its operations under the licences held by LeoVegas Gaming plc with the Malta Gaming Authority (MGA/CRP/237/2013) for the Rest of Canada and under AGCO licence OPIG1233813 for Ontario. Our internal processes are designed to help identify and reduce gambling-related harm while respecting player privacy and legal requirements.

Internal risk checks and monitoring

• Behavioural analysis: We may monitor gameplay patterns for indicators of risk, such as unusually high deposit frequency, rapid increases in stakes, persistent play over extended periods without breaks, repeated reversal attempts of withdrawals where permitted, or consistent chasing of losses.
• Affordability and source-of-funds checks: In line with regulatory expectations, we may conduct additional checks when a player's activity appears inconsistent with typical recreational play or with information provided about their circumstances. This may include requesting documents or information to ensure that gambling remains affordable and lawful.
• Use of responsible gaming tools: We track the use of limits, Time-Outs, and self-exclusion to ensure that they are correctly applied and not overridden inappropriately. Where permitted, we may recommend stricter settings if signs of risk are observed.
• Training and procedures: Customer support and relevant operational staff receive training on responsible gaming, including how to respond to signs of problem gambling and how to handle sensitive conversations.

When we may contact you

Subject to applicable privacy laws, our licence obligations, and the Privacy Policy at royalpanda.com/en-ca/privacy-policy, we may proactively contact you if our systems or staff detect patterns that suggest possible gambling-related harm. Examples include:

• Unusually high cumulative losses over a short period.
• Multiple failed deposit attempts or repeated requests to remove limits.
• Extended sessions without meaningful breaks, particularly during overnight hours.
• Expressions of distress to our support team, such as references to financial or emotional harm related to gambling.

Depending on the circumstances and regulatory requirements in your province, our contact may include:

• Information about responsible gaming tools and links to independent support resources (for example, leosafeplay.com or provincial helplines).
• Suggestions to lower deposit or loss limits, or to take a Time-Out or self-exclusion.
• In higher-risk cases, the application of limits or restrictions to your account, or the imposition of a self-exclusion or closure consistent with our terms and regulatory obligations.

Any such measures are designed to protect you and to comply with our responsibilities under MGA and AGCO standards. They do not limit your statutory consumer rights or our obligations under Canadian law.

Updates

Responsible gaming regulations and best practices continue to evolve. We may update this page and related policies from time to time to reflect changes in Canadian law, the requirements of the Malta Gaming Authority and the Alcohol and Gaming Commission of Ontario, technological developments, or improvements to our responsible gaming program.

• Notification methods:
  • We may display a notice or banner on royalpanda-ca.com to highlight material changes to responsible gaming measures or your rights.
  • Where appropriate and technically feasible, we may send notifications by email to the address registered in your account, particularly if changes affect the operation of limits, self-exclusion, or other key protections.
• Where to review changes: The most current version of this responsible gaming page will always be available on royalpanda-ca.com. We encourage you to review it regularly, especially before making deposits or changing your responsible gaming settings.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at Royal Panda Casino, wish to apply or adjust limits, or need assistance with self-exclusion, our support team is available to help.

Responsible gaming contacts

• Email (responsible gaming / support): [email protected]
• Email (general information): [email protected]
• Website: https://royalpanda-ca.com

If a dedicated phone number or live chat channel is available for your region, details will be displayed within the "Contact Us" or "Help Centre" area of royalpanda-ca.com.

Feedback and self-control requests

You may contact us at any time to:

• Request support with setting or tightening deposit, loss, or session limits.
• Ask for information about self-exclusion or to request self-exclusion if you cannot access your account.
• Provide feedback on our responsible gaming tools and information.

Where a web form is available under "Contact" or "Support" on royalpanda-ca.com, you may also use it to send a message marked "Responsible Gaming" or similar. We will handle your enquiry as sensitively and confidentially as our legal and regulatory obligations allow, in accordance with our Privacy Policy and the applicable requirements of the MGA and AGCO.